Why does my booking show “Ticket Pending Confirmation”?

This status means your payment was successful and the airline is processing the ticket issuance. Most bookings are confirmed within 2-24 hours, depending on airline response and fare availability.

Can the flight price change after I make payment?

Yes. Airfare prices are controlled by airlines and can change due to real-time availability, fare rule updates, and airline system changes. If the original fare is unavailable, we will inform you of the updated fare or process a full refund if you choose not to proceed.

What happens if my ticket is not confirmed?

If the airline is unable to confirm your ticket, your booking will be cancelled automatically and a full refund will be initiated. No cancellation charges will be applied by HolidayBreakz.

When am I eligible for a full refund?

You are eligible for a full refund if the ticket is not issued by the airline, the booking fails due to fare or availability issues, or you decline a revised fare offer before ticket issuance.

What if my ticket is already issued?

Once a ticket is issued, refund eligibility depends on the airline's fare rules. Airline cancellation penalties may apply, and any applicable service fees are non-refundable.

How long does it take to receive my refund?

Refunds are initiated within 7-10 business days. Actual credit time depends on the bank, card issuer, and payment method. HolidayBreakz cannot control bank processing timelines after initiation.

Can I cancel or modify my booking?

Yes, cancellations or changes can be requested through our support team. Changes are subject to airline rules, fare differences and penalties may apply, and availability is controlled by the airline.

Why do airlines sometimes cancel or change flights?

Airlines may change or cancel flights due to operational reasons, weather conditions, or regulatory or technical issues. Such changes are governed by airline policies, not HolidayBreakz.

What information should I verify before booking?

Please ensure passenger names match government ID, travel dates and destinations are correct, and contact details are accurate. Errors may lead to additional charges or booking issues.

Refund & Booking Confirmation Policy

1. Booking Confirmation

HolidayBreakz operates as a third-party online travel booking platform. When you place a booking on our website, your request is first received and then forwarded to the airline or supplier for confirmation.

A booking is considered confirmed only after the airline issues the ticket
Payment alone does not guarantee ticket issuance
Ticket confirmation timelines may vary depending on airline response, fare type, and availability

Once confirmed, the e-ticket will be sent to your registered email address.

2. Fare Changes & Availability

Airfare prices are dynamic and controlled by airlines. In some cases:

The selected fare may change between search and ticket issuance
The airline may withdraw availability at the chosen price

If the original fare is unavailable:

We will notify you of the revised fare (if applicable), or
Offer a full refund if you choose not to proceed

3. Booking Status After Payment

After successful payment, your booking status may show as:

“Booking Received - Ticket Pending Confirmation”

This means:

Payment has been received
Ticket issuance is awaiting airline confirmation

Typical confirmation time:

2 to 24 hours, depending on airline processing

4. Refund Policy

Refunds depend on the airline's fare rules and the booking status.

a) If Ticket Is NOT Confirmed

If the airline is unable to confirm your ticket:

A full refund will be initiated
No cancellation charges apply from HolidayBreakz

b) If Ticket Is Confirmed

If the ticket has already been issued:

Refund eligibility depends on airline cancellation rules
Airline cancellation penalties may apply
Service fees (if any) are non-refundable

5. Refund Processing Time

Refunds are initiated within 7 - 10 business days

Actual credit time depends on:

Bank
Card issuer
Payment method used

HolidayBreakz has no control over bank processing delays once the refund is initiated.

6. Cancellations & Amendments

All cancellations or changes must be requested through our support team
Changes are subject to:

Airline fare rules
Seat availability
Applicable penalties

7. Customer Responsibility

Customers are advised to:

Verify passenger details before payment
Read fare rules carefully
Provide valid contact information for updates

HolidayBreakz is not responsible for:

Airline operational changes
Schedule changes
Force majeure events (weather, strikes, etc.)

8. Customer Support

For booking assistance, confirmation updates, or refunds:

Phone: +91-1800-309-0579

Email: support@holidaybreakz.co.in

Support Hours: 24/7

9. Acceptance of Policy

By using HolidayBreakz and completing a booking, you agree to this Refund & Booking Confirmation Policy.

Refund & Booking Confirmation - FAQs

No. Payment confirmation does not guarantee ticket issuance. Your booking is confirmed only after the airline issues the ticket and an e-ticket is sent to your registered email.

This status means: